PENGARUH WORK OVERLOAD DAN ROLE AMBIGUITY TERHADAP EMPLOYEE PERFORMANCE DENGAN JOB STRESS SEBAGAI VARIABEL MEDIASI PADA PT. XYZ

Putri Azizah, Putri (2025) PENGARUH WORK OVERLOAD DAN ROLE AMBIGUITY TERHADAP EMPLOYEE PERFORMANCE DENGAN JOB STRESS SEBAGAI VARIABEL MEDIASI PADA PT. XYZ. S2 thesis, Universitas Andalas.

Abstract

Pengaruh Work Overload Dan Role Ambiguity Terhadap Employee Performance Dengan Job Stress Sebagai Variabel Mediasi Pada PT. XYZ Thesis oleh Putri Azizah Pembimbing Dr. Laura Syahrul, SE, MBA dan Prof. Dr. Donard Games, SE, M. Bus ABSTRAK Karyawan yang kompeten, berdedikasi, dan berkualitas tinggi tentunya dibutuhkan agar dapat memberikan kontribusi optimal terhadap perusahaan melalui employee performance yang maksimal. Perusahaan perlu memperhatikan faktor yang mempengaruhi employee performanceseperti work overload, role ambiguity dan job stress.Penelitian ini bertujuan untuk menguji pengaruh work overload dan role ambiguity terhadap employee performance yang dimediasi oleh job stress.Populasi pada penelitian ini adalah 41 karyawan PT. XYZ dengan teknik pengambilan sampel menggunakan sampling jenuh.Teknik analisis data menggunakan Structural Equation Modeling (SEM) dengan software SmartPLS 4. Hasil penelitian menunjukkan work overload memiliki pengaruh positif namun tidak signifikan terhadap employee performance, role ambiguitymemiliki pengaruh negatif dan signifikan terhadapemployee performance, work overloadmemiliki pengaruh positif dan signifikanterhadapjob stress, role ambiguitymemiliki pengaruh positif dan signifikan terhadapjob stress, job stressmemiliki pengaruh negatif dan signifikan terhadapemployee performance, Job stress dapat memediasi pengaruh work overloadterhadapemployee performancesecara signifikan, dan job stress tidak memediasi pengaruh role ambiguity terhadap employee performance secara signifikan. Kata kunci: Work Overload, Role Ambiguity, Employee Performance, Job Stress The Effect of Work Overload and Role Ambiguity on Employee Performance WithJob Stress as a Mediating Variable at PT. XYZ Thesis by Putri Azizah Supervisor Dr. Laura Syahrul, SE, MBA and Prof. Dr. Donard Games, SE, M. Bus ABSTRACT Competent, dedicated and high-quality employees are certainly needed in order to make an optimal contribution to the company through maximum employee performance. Companies need to pay attention to factors that affect employee performance such as work overload, role ambiguity and job stress. This study aims to examine the effect of work overload and role ambiguity on employee performance mediated by job stress. The population in this study were 41 employees of PT XYZ with sampling techniques using saturated sampling. The data analysis technique used Structural Equation Modeling (SEM) with SmartPLS 4 software. The results showed that work overload has a positive but insignificant effect on employee performance, role ambiguity has a negative and significant effect on employee performance, work overload has a positive and significant effect on job stress, role ambiguity has a positive and significant effect on job stress, job stress has a negative and significant effect on employee performance, job stress can significantly mediate the effect of work overload on employee performance, and job stress does not significantly mediate the effect of role ambiguity on employee performance. Key Words: Work Overload, Role Ambiguity, Employee Performance, Job Stress

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